Frequently Asked Questions

We've answered all your most frequently asked questions below. Have a peek and you should hopefully find what you're looking for!

Returns & Refunds

Orders

If you still have any questions, you can email us at customercare@kounouz.com.

FREE SHIPPING

Free shipping on all orders in the UK over £99 and over £200 for countries in the US, Europe & GCC.

MADE IN MOROCCO

With 200 employees across our factory and 10 retail stores, we collate the journey of Moroccan heritage with genuine artisanal sewing.

SUSTAINABILITY

Our processes are designed to ensure that fair labour, health and environmental standards are met.