We hope every Kounouz purchase satisfies and delights but are pleased to accept valid returns via our simple process.
PREPARING YOUR RETURN
You will need to create a return within 14 days of receiving your order.
Kounouz does not provide prepaid return labels at the moment. It is your responsibility to send the item/s back to our warehouse, if you require a refund or an exchange.
You will need your order number (you can find on your order confirmation email), the email address.
Select the items and reason for return from the drop-down menu.
You'll get an email with shipping instructions, once your return request has been accepted.
Please allow up to 10 working days, after your return is delivered to our warehouse, to process your refund.
If you need to return another item from the same order at a later date, then please follow the above steps again.
We are here to help, so please contact our Customer Care team if you require any assistance.
We currently do not offer returns for credit.
Please contact our Customer Care team with details and photographs of the product fault.
WHAT COURIERS DO YOU USE FOR RETURNS?
Northern Ireland: DHL
International (EU, USA, ROW): DHL
You will need to create a return within 14 days of receiving your order. Your return does not have to be received by us within 14 days as long as it has been requested within 14 days of receipt.
For all returns outside of the UK, please process using our international returns portal here
OUR RETURNS POLICY
Our returns window is 14 days. Returns beyond these periods are only accepted in exceptional circumstances, please contact Customer Care for details.
All returns must be unworn and in their original condition with tags attached.
We do not issue refunds or exchanges for items that have clear signs of wear, have been returned outside the returns period, or are without their original tags.
We will notify you if this is the case, and ask that you arrange delivery of your order back to your address at your own cost. We are not liable for these items while they are stored at our warehouse.
Free shipping on all orders in the UK over £99 and over £200 for countries in the US, Europe & GCC.
With 200 employees across our factory and 10 retail stores, we collate the journey of Moroccan heritage with genuine artisanal sewing.
Our processes are designed to ensure that fair labour, health and environmental standards are met.